Orkestr

Terms of Service

Last updated · Questions: legal@orkestr.in

1. Acceptance

By creating an Orkestr account or using the service, you agree to these Terms. If you don’t agree, don’t use the service. If you’re agreeing on behalf of a business, you confirm you have authority to bind that business.

2. What Orkestr provides

Orkestr is a multi-tenant booking platform. Two roles use it:

  • Providers — businesses that list bookable offerings (rooms, taxis, classes, flights, services, etc.) on their own subdomain or custom domain.
  • Customers — individuals who book those offerings.

We provide the software, hosting, payment plumbing, and tools. We do not own, operate, or supply the underlying service that a provider lists. Bookings are agreements between the customer and the provider — Orkestr facilitates them but is not a party.

3. Account responsibilities

  • You must provide accurate information when creating an account. Keep it current.
  • You’re responsible for all activity under your credentials. Don’t share them.
  • Tell us promptly if you suspect unauthorised access at security@orkestr.in.
  • One person, one account. Don’t create multiple accounts to evade restrictions, holds, or banned status.
  • You must be at least 16 to use the service.

4. Acceptable use

You may not:

  • Use the service for anything illegal in your jurisdiction or ours.
  • Misrepresent yourself, your business, or your offerings.
  • Upload malware, phishing content, harassing material, child sexual abuse material, content infringing third-party rights, or unlawful content.
  • Scrape, mass-harvest, or systematically extract data from the service except via documented APIs under your own API key.
  • Probe, scan, or test the vulnerability of the system without our written permission (responsible-disclosure reports are welcome at security@orkestr.in).
  • Reverse-engineer, decompile, or attempt to extract source code except as permitted by applicable law.
  • Use the API to build a directly competing booking platform.

5. Provider-specific terms

  • You’re responsible for the accuracy of every offering you list (price, availability, description, photos). Misleading listings are a Terms violation.
  • You’re responsible for honouring confirmed bookings, subject to your published cancellation policy. Repeated no-shows or policy violations are grounds for suspension.
  • You’re responsible for all tax, regulatory, and licensing obligations attaching to your business and offerings.
  • You grant Orkestr a non-exclusive, royalty-free license to display your offering content (photos, descriptions, prices) on the service while your account is active.
  • When you process payments via Stripe Connect or Razorpay through Orkestr, you separately agree to those gateways’ terms (Stripe Connected Account Agreement, Razorpay Terms).

6. Customer-specific terms

  • When you book, you’re contracting with theprovider, not Orkestr. We facilitate the transaction but the underlying service is provided by them.
  • Cancellation, refund, and modification rules are set by the provider’s published policy at the time of booking.
  • Disputes about an underlying service should be raised first with the provider via the booking thread. If unresolved, open a formal dispute at /bookings/<id> → Open dispute.

7. Fees

Orkestr’s pricing for providers is published at /pricing. Customers don’t pay Orkestr directly; the provider sets the booking price. We retain a percentage of each booking (the platform fee) as disclosed on the pricing page; the rest flows to the provider’s connected payment account.

8. Suspension + termination

We can suspend or terminate your account if you breach these Terms, if your activity poses a security or legal risk, or if an account has been inactive for over 24 months. We’ll give reasonable notice when practical. You can close your account at any time via POST /v1/me/delete or by emailing support@orkestr.in.

On termination: customer bookings already confirmed proceed to their natural conclusion (no orphan bookings). Provider listings come down. Financial records are retained per section 5 of our Privacy Policy.

9. Intellectual property

  • The Orkestr platform, software, brand, and content we publish are our intellectual property.
  • Provider-uploaded content (listings, photos, descriptions) remains the provider’s. The licence in section 5 covers our right to display it while it’s active.
  • Customer-uploaded content (reviews, photos in disputes) remains the customer’s, with a similar non-exclusive display licence.

10. Disclaimer of warranties

We provide the service "as is" and "as available." To the extent permitted by law, we disclaim all warranties express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the service will be uninterrupted, error-free, or free of security breaches — we work hard on reliability and security (see /security) but it’s not absolute.

11. Limitation of liability

To the maximum extent permitted by law, Orkestr’s total cumulative liability arising out of or related to these Terms or the service is capped at the greater of (a) the amount you paid Orkestr in the 12 months preceding the event giving rise to the claim, or (b) USD $100. We’re not liable for indirect, consequential, special, or punitive damages.

Some jurisdictions don’t allow these limits; in those cases, the limits apply to the maximum extent permitted.

12. Indemnification

You’ll indemnify and hold us harmless from claims arising out of (a) your use of the service in violation of these Terms, (b) your content, (c) for providers, the underlying service you supply to customers.

13. Governing law + disputes

These Terms are governed by the laws of the jurisdiction where Orkestr’s parent entity is incorporated, without regard to conflict-of-laws principles. Disputes shall be resolved in the courts of that jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction.

14. Changes to these Terms

We may update these Terms. Material changes will be announced at least 30 days in advance via in-app notification or email (where you’ve provided one). Continued use of the service after the effective date constitutes acceptance.

15. Contact

Legal: legal@orkestr.in. Support: support@orkestr.in. Security disclosures: security@orkestr.in.